Refund Policy

If DALIMIT GLOBAL or its partner employer fails to process, submit or act upon your documentation and application — for reasons not attributable to you — you are entitled to a full refund of all fees paid to the Company.

Such a refund will be issued within thirty (30) days of your written request. You can submit a request directly from your candidate dashboard or by emailing us (see “How to Request a Refund” below).

This guarantee does not apply where processing is prevented, delayed or frustrated by you — including incomplete, inaccurate, false or withdrawn documents, or your own withdrawal — or by the decision of a government or immigration authority, provided the Company has performed the agreed services. This matches the “Processing Guarantee & Full Refund” clause in your signed Service Agreement.

Our fees are charged for professional guidance, profile evaluation, documentation support and service delivery. Because these are service-based, refunds are considered against the stage of work already completed at the time of a request.

If you cancel before any substantive service work has commenced, you may be eligible for a refund of amounts paid, less any non-refundable third-party charges (such as government, institution or processing fees already incurred).

Once profile evaluation, consultation or documentation work has begun, fees corresponding to the completed work are non-refundable — except where the Processing Guarantee above applies. Any remaining balance for work not yet performed may be considered for refund.

As visa, work-permit, admission and immigration decisions rest with the relevant authorities, employers and institutions, an unfavourable decision by such parties is not, by itself, a basis for a refund of service fees.

Signed-in candidates can request a refund in one tap from the Payments section of their dashboard, which logs your written request and starts the 30-day response window. You may also email admin@dalimitglobal.ai with your application details. We review every request fairly and respond within 30 days.